Definition
Author of well-known books "Quality Without Tears" and "Quality is Free", he popularized the concepts of Cost of Poor Quality and Zero Defects.
Crosby's quality management philosophy was built around 4 "absolutes": 1) Quality means conformance to requirements 2) Quality comes from prevention 3) The quality performance standard is zero defects 4) Quality measurement is the price of non-conformance.External Links
Skymark.com - Crosby Bio - http://www.skymark.com/resources/leaders/crosby.asp American Society for Quality (ASQ) - Crosby Bio - http://www.asq.org/about-asq/who-we-are/bio_crosby.html