Free Online Lean Six Sigma Encyclopedia

English |  Español |  Français |  Português |  Deutsch |  中文

Lead Time

Go Back


The time gap between when an order is placed for a product/service and when it is delivered. Lead times vary by process and may even vary for the same process in different situations, such as during periods of peak demand, holiday seasons, etc.


Lead time is a commonly used metric to help measure and improve transactional processes such as the check-out at a grocery store, shipping and delivery, claims processing, etc.