SigmaPedia - The Free Online Lean Six Sigma Encyclopedia

English |  Español |  Français |  Português |  Deutsch |  中文

Kano Analysis

Go Back


A technique used to translate Voice of the Customer information into actionable opportunities for improvement. Kano distinguishes between 3 dimensions of CTQ's: Must haves, More=Better and Delighters

External Links

White Papers on Kano Analysis from iSixSigma: -